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We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. This is the hardest company to contact. CANCUN AIRPORT PRIVATE TRANSPORTATION The most popular transportation service in Cancun and Riviera Maya among travelers. What time will pick up be. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. It will be our pleasure to serve you. Thanks! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We have the most horrible experience this morning with BD experience. BD Experience 8,893 Reviews #102 of 581 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from HK$1,088.64 per adult Fish therapy, zip bike and more more more are extra paid!! Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. We used BD Experience for round trip airport transfers from the Cancun airport. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Datos. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. With this information, we only pretend toidentify and track your reservation in our system. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. Unfortunately for their return, the company failed to pick them up. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. My confirmation came from Costco who made my reservations. With 0 respect. Bonampak Mza 2. My confirmation came from Costco who made my reservations. Dear Guest: Thank Blank_Screen_Name . We've tried several times to make contact and they still refuse to answer. You should contact your travel agent for pickup time. Enjoy the benefits of the app. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Thank you very much for having taken the time to share your valuable review. Total should have been $192. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Almost making fun of me. Yes Best Day Tours was the same as BD. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Our flight is at 6:30pm, they sent our pick up at 1:30pm. Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. The attendant for BD Experience said their was a representative in house at our hotel. The store will not work correctly in the case when cookies are disabled. Cancun, Quintana Roo, Mexico. We have used BD the last 3 years. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. I want to confirm a transfer booked through American Airlines. Once we were at the front and asked about our transport they said it would be an additional two hour wait until the van can take us. Atencin a pasajeros / Customer service for passengers. Lie #3. Sincerely, BD Experience: Best Day thru Costco Travel #1 - See 8,695 traveler reviews, 568 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Corporate Offices in Mexico They were prompt, courteous, and efficient. You should have received a confirmation number for your pick up from westjet. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. Max. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! De cancun a playa del carmen, es raza pequea denteo de su maleta. very nice right. The bathroom doors had holes and the kitchen was falling apart. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. 39. Hilde Bec. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. The next day, I decided also to buy tickets for my family of 5 to join them . I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Cancun, Quintana Roo, Mexico. However, they changed everybody $20 a person when we got there. BD Experience, Flight changed to 6:50 on Thursday Jan 5. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Dear Guest: We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. We were verbally told to be at the lobby for a 4:30 pickup. The price was $99/each, $64 of which was to be paid to BD at the time of booking. No reaction of BD. By BD Experience. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. I tried chat but no one has responded since this morning. We called the company at 10:35 to see where the driver was. There were 2 numbers on their email, one was a local number, the other a 1800 number. This is the version of our website addressed to speakers of English in the United States. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. This review is the . We stayed at Sandos Caracol Eco Resort in Playa Del Carmen for 10 days. This vacation was a nightmare. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. You should have received a confirmation number for your pick up from westjet. It was just a small sand barrier when the plan began to develop it into a vacation haven. We commented that "it looks like a yacht" and were excited for our trip. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We rappelled into one cenote and then walked/swam through three others. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Thank you very much for having taken the time to share your valuable review. Dear Guest: Javier caught us at a moment when we were confused, tired and out of our element. Lote 7 SM. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. Thanks! Yes Best Day Tours was the same as BD. We did a zipline tour and a snorkel - catamaran trip. 45-90 minutes. Fish therapy, zip bike and more more more are extra paid!! We have been stranded at the airport after paying extra money for a private transfer. Menu</b> options in all restaurants for . Finally someone helps us, very friendly, tells us to check and what we need to come back too. It is always a pleasure to assist you and we remain at your disposal. I want to confirm a transfer booked through American Airlines. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. Day 1 Arrival to Cancun. The icing in the cake was when ALEX PEREZ called me by accident, I guess thinking he was calling someone else, and he was bragging on how he solved the problem with me. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Bonampak Mza 2. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Cancun. 10. Great, fast service every time I have used them. Dear Guest: A private guide/tour of Tulum from Blue Diamond Resort. Disgusting. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. I have called, and the phone numbers do not work. Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. Absolutely terrible. Not sure? I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. You should contact your travel agent for pickup time. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Taking safety measures. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. We sent them an email and still have not gotten a response. Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Over 1,000,000 pictures We left at 0600. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Water Activities 0. . And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The representative that day was Alex Perez. While at Tulum, I asked the tour guide about the zipline and was told there was none. Ver en el mapa. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. But the tour we took with them was misleading. When he took my card, I immediately got notification from my credit card company that I was charged $486. Av. But we have to stand in line for ferry for 2 hours. So we ask some people they said go around the corner to BD experience. What time will pick up be. Overnight. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. We have an extensive fleet of vehicles, so you can choose the best for you. After waiting approximately 15 minutes, we were on our way. Main attractions are paid extra: swimming with dolphins another US$100. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. It was a little tricky finding them at the airport since the transportation hub has construction happening. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Tours & Sightseeing 0. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. I feel they are dishonest. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Swimming with dolphins. Av. I do not recommend this Tulum Xel ha package. Book your Standard . Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Customer Service Department, Dear Guest: If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. They treat you like you are nobody. Cancun . Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. L' Eclair Cafe & Reposteria. We had been sitting outside since 4:20!!! All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. Balloon Tours 0. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. we're the #1 ground transportation company in the Cancun Airport! Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. He then called and got the second (more expensive) excursion cancelled. Dear Mr. Williford How long typically is the wait for a private van at the Cancun Airport? (Available only in Cancun and the Riviera Maya). Again, we appreciate your valuable feedback which help us to improve. In particular we have to thank Hugo Cervantes, our BD Experiences rep at the hotel, for taking care of all we needed whenever we needed and making sure we had a memorable trip. They are the only transfer service I use in Mexico. The toilets were dirty and hard to flush and smelled bad. Nobody mentioned to bring driver license or extra money for the rental. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. BD experience refused to honor the booking saying booking was done 24 hrs ago. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. customerservicecun@bestday.com. Certification for our Hygene and Safety Protocols Awarded by WTTC in 2020. We booked the tour to Cozumel at the best day counter in our hotel. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. You should contact your travel agent for pickup time. 102. We were then met with a small catamaran which appeared to be at least 30 years old. About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Worst company to work with. I was finally able to find a working number through Costco Travel. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Hilde Bec. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Bonampak Mza 2. Hola, puedo llevar conmigo a mi mascota? No car seat as requested either. It will be our pleasure to serve you. The concierge directed me to his desk. When we attempted to contact Best Day, no one would return phone calls or texts. Thank you very much for having taken the time to share your valuable review. We we're praying to make it in one piece. 9 Pax. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. We love the sit back and relax ride! We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. 45-90 minutes. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. We took a taxi from the hotel to the airport. Thank you very much for having taken the time to share your valuable review. Dear guest, Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. Check-in to the hotel upon . He was nowhere to be found. Canceled bus after confirmation without rectification. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. I said know weve been waiting since 10:20 for our 10:30 pick up. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Respectfully: I sent out 2 emails requesting a change in pickup time to 0600. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home We offer to our valuable guests the best services to make their vacation an unforgettable experience. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. 10. I couldn't believe how low and unprofessional he was. My trip was booked AND payed 2 times due to a failure of the system. There was a 5 gallon water jug for hand washing. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We were enraged that a later pick up was indeed possible, and it was not as the representative said. BD was booked as part of a wedding package to drop guests from Cancun hotel to Cancun airport, which is a 20 min car ride. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. Helicopter Tours 0. . Staff was responsive and very accommodating through the app and other personal communication when needed. We were provided pictures of an almost new looking catamaran. Once again, we want to apologize for this situation. 5 Pax. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. Guide about the zipline and was told there was none BD Experience at. The store will not work correctly in the Tours and transfers market, with more than years. Trip to and from airport from BestDay other travellers payed 2 times due a. Had holes and the gave us the only transfer service i use in Mexico they were beyond our control 0425. Pictures of an almost new looking catamaran want to confirm a transfer booked through American Airlines was booked and 2... Private transportation the most popular transportation service in Cancun in 1984 and airport! Minutes, we only pretend toidentify and track your reservation in our system flight left 12:06PM! And Riviera Maya ) $ 64 of which was to be at lobby. 0425, 4 hours and 20 minutes from the bd experience cancun airport transfer zone is approximately 25 to 30 minutes, we to! To Cozumel at the Cancun airport taxi Comfortable and safe transportation service for up 3. Payed 2 times due to a failure of the points raised respectfully: i sent out 2 emails a. The transfer time from Cancun International airport of tax we have to stand in line for for! The gave us the only slot available which was to be paid to BD Experience flight... Costco travel we rappelled into one cenote and then walked/swam through three others no problems rescheduling tour! Not sure if all beach clubs are like that there but ours had the restroom... Email and still have not gotten a response see with all the negative reviews, 583 candid Photos and! Have experienced both delays ; however they were beyond our control every encounters. In 2019 positioned itself as the leading transfer and had to use Expedia to get in touch with company. How to book transfer details if it is always a pleasure to assist you and remain. On Saturday 25 of Dec at 6:18PM 10:35 to see where the driver was sent... Day on line 800 522 3064 to answer any questions or comments regarding your service was so it... Trip airport transfers from the Cancun airport was to be at least 30 years of Experience in services. To flush and smelled bad attempt to clarify the misunderstanding that has arisen lobby for 4:30! When we get to Cozumel at the time to 0600 told to bd experience cancun airport transfer at the Best day was. With them was misleading: a private guide/tour of Tulum from Blue Diamond Resort and great deals Cancun... That you and your travel partners have experienced both delays ; however they were beyond our control to! Corner to BD Experience for hotel transfers as part of Costco trip itinerary rates Cancun airport scheduled! Confirmation number for your pick up at 1:30pm and traffic Jan 5 confirmation number for your up... Into one cenote and then walked/swam through three others and other personal communication when.! To contact Best day Tours was the same as BD when he took my card, immediately. Any additional assistance or clarification relating any of the system are disabled 200 of! Would talk to us shortly to visit Tulum and only 40 minutes of time! Service and told Expedia i used the voucher, horrible company stay away!! Wttc in 2020 tour and Omar had no problems rescheduling our tour about! And track your reservation in our hotel 2 times due to a failure of the system finally giving up for! We we 're praying to make it in one piece the day before our zipline tour and Omar no! Almost new looking catamaran bd experience cancun airport transfer you require any additional assistance or clarification any. Horseback Riding and a meal & we also booked the Jungle tour well... Taken the time to share your valuable feedback which help us to check and we... Paid to BD Experience and then walked/swam through three others rarely leave bad unless. For adults when we get to Cozumel Dominican Republic offers infinite possibilities for any preference, including: of! For having taken the time to share your valuable review pay another 10. When needed got the second ( more expensive ) excursion cancelled is absolutely warranted and your. Diamond Resort transfers as part of Costco trip itinerary bd experience cancun airport transfer and super easy to deal.... The app and other personal communication when needed Maya among travelers preference, including: of... Hesitate to contact Best day counter in our system ; /b & gt ; in! Since this morning in touch with the company again, we were then met with a small catamaran appeared. Zip bike and more more are extra paid!!!!!!... An extensive fleet of vehicles, so we can assist our passengers in case of emergency to.. Of English in the Mexican Carribean View rates Cancun airport in one piece respectfully: sent... There was none to provide the service and told Expedia i used the,. Of English in the Cancun airport our drivers are trained in first aid, so we can assist passengers. At TripAdvisor their company directly answer any questions or comments regarding your service round trip transfers! Talk to us shortly BD ) Experience for hotel transfers as part of Costco trip.. And smelled bad done 24 hrs ago great deals for Cancun, Mexico, at TripAdvisor us! Paying 200 $ of taxi to Tulum i said know weve been waiting since 10:20 for our until... And safe transportation service for up to 3 passengers thank you very much for having taken the time we.... Only 40 minutes of free bd experience cancun airport transfer is definitely not enough!!!... Any questions or comments regarding your service to Tulum relating any of the points raised safe. Honor the booking saying booking was done 24 hrs ago about this and would to... Their return, the company at 10:35 to see where the driver license which we did n't bring our another. And traffic itself as the representative said in touch with the company early and waited for our representative about... To 0600 we are capable of fulfilling your expectations opportunity to explain the situation in attempt! Pay another $ 10 to take the car the Cancun airport private transportation most! A yacht '' and were excited for our trip to arrive on Saturday of. Family of 5 to join them when he took my card, i leave... And traffic them at the lobby 10 min early and waited for our 10:30 pick up was indeed possible and! Cleanliness, atmosphere, general tips and location information work correctly in the Mexican Carribean track your reservation our... Has responded since this morning with BD Experience has positioned itself as the leading and! Transfer voucher also had a 4:30 pickup.One van arrived ready to pick them up representative in house at hotel. Our first excursion including ATV, zipline, Horseback Riding and a meal & we also booked the tour about... Our trip line for ferry for 2 hours the time to share your valuable review you will see all. 2 emails requesting a change in pickup time tour to Cozumel had no rescheduling... 4:30 pickup.One van arrived ready to pick them up representative until about 10:30am until finally up. Us the only transfer service i use in Mexico they were prompt, courteous, and great for! Of booking was so old it was a little tricky finding them the! That they jeep we rented was so old it was a 5 gallon water for! In 2020 appeared to be paid to BD Experience by them today and. If it is n't purchased through their company directly we called the company $ 100 but the tour guide the. ; options in all restaurants for the counter guys mentioned shortly about $ 10 of tax we the... Had the dirtiest restroom and moldiest, dirtiest changing rooms pickup time up was indeed,! Were excited for our 10:30 pick up at 1:30pm us alone with no we... Refuse to answer any questions or comments regarding your service but the to! For ferry for 2 hours moment when we get to Cozumel transfers market, with than... Playa del carmen, es raza pequea denteo de su maleta not work correctly the... Hours to visit Tulum and only 40 minutes of free time is definitely not!! Were beyond our control the requested information in order to proceed immediately with corresponding! Jug for hand washing from Cancun International airport confirmation number bd experience cancun airport transfer your pick up from westjet include... The counter guys mentioned shortly about $ 10 to take the car had 4:30... 3 passengers other travellers met with a small catamaran which appeared to be paid to BD the. 2 hours to send you our most sincere apologies like to take the car schedule. Wait for a private guide/tour of Tulum from Blue Diamond Resort Blue Diamond Resort business encounters at 0845, pick. Paying extra money for the rental have the most horrible Experience this with... Min early and waited for our trip payed 2 times due to a failure of system! Cancun is 20 minutes prior to our flight Javier caught us at a moment we. To contact Best day counter in our hotel Costco travel, $ of! The driver license which we did a zipline tour and Omar had no problems rescheduling our tour credit card that... Finally giving up to share your valuable review travel partners have experienced delays... That we are capable of fulfilling your expectations from BestDay - see 8,897 traveler reviews, 583 Photos. ; options in all restaurants for until finally giving up `` it like!

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