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Description of Work We have a contract with Consumers Energy Appliance Service Plan for all of our appliances and they came out to fix one. He left the furnace leaking at the time. Bold energy goals require ambitious plans and sound resource management. Description of Work I used Consumers Energy Appliance Service Plan for a protection plan for about 15 years. The other company called me Monday and had a guy come out. The air has been on and is working great! Description of Work Our washing machine started leaking and then quit. Our most popular plan. To meet our customers growing energy needs, we generate power from a diverse asset portfolio and purchase power from others. The point of distinction that we have and is extremely important to customers, and very difficult for competitors to replicate; is our service quality. Time of Use plans: Apply online I highly recommend this program!! Download 2021 Integrated Resource Plan Stakeholder Update, Download 2020 Integrated Resource Plan Stakeholder Update, Eliminate the use of coal in energy generation by 2031, Continue to invest in vital carbon-free resources like nuclear energy from, Engage customers through expanded energy efficiency programs and smart energy choices. In the event of any such delay, failure or interruption that results in the deprivation of use of a covered item for more than 10 days, the contract shall be extended for the period of such deprivation of use without cost to you. Arizona is a beautiful place to call home. Explore the plan options to find the one that works best for your individual needs. 8 visits total. You have the choice of two solar energy plans, one of which doesnt even require solar panel installation. Recommended for the Green Champion: A Green Energy Program. *Appliance Service Plan is not regulated by the Michigan Public Service Commission. M-F, 8 a.m. - 5 p.m. Called Consumers Energy to have the gas/electric put in our name. Would not recommend Consumers Energy appliance plan. Furnace and Central Air Conditioner wireless thermostats will be replaced with a similar wireless thermostat, such wireless thermostat shall be at the discretion of Consumers Energy. Last year I had similarly positive experiences with their repairs of my refrigerator. (M-F, 7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), (M-F, 7 a.m. - 6:30 p.m.; Sat, 8 a.m. - 2 p.m.), To contact the Property Restoration Team in your area, use this map, poboxbckpropertyrestoration@cmsenergy.com, property.restoration.grand.rapids@cmsenergy.com, (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). We are currently being billed an extra $40.99 a month for this plan. If you're the kind of person who recycles their old recycling bin, or just someone who wants to do their part to help keep Michigan pure, we've got you covered. Could not cancel plan because I was not on her plan to modify anything. For the best performance on this website and others, please upgrade Were committed to doing our part by providing 100% clean, carbon-free energy to customers by 2050. THEY CAME OUT WHEN THEY WERE SCHEDULED TO AND DID THE WORK AND LEFT. With nearly 1.3 million customers across the state, we know how important it is to look at the big picture for today and tomorrow. Appliances being mechanical in nature do wear out. We have a brand new house, with brand new appliances, we have no need for a maintenance plan on our appliances. Michigans energy future revolves around you. M-F, 7 a.m. - 6 p.m. Were always looking for great people to join our team. looked at furnace and wasn't sure what problem was. They must be pre-purchased by the customer. Time of Use plans: Apply online Plug-in Electric Vehicle plans: 877-904-9246 or email us Green Options: 800-241-3368 or email us We're currently experiencing login issues which may result in technical difficulties. It's covered under the insurance. Templin Heating & Cooling, LLC employs only the best technicians for air conditioner and furnace repairs as well as all air conditioner and furnace replacements, water heater installation and boiler replacements. font-size: 30px; This contract is personal to you and shall not be assigned by you. M-F, 8 a.m. - 4 p.m. www.consumersenergy.com. We will not be responsible for direct damages, consequential damages (indirect losses or injuries), including but not limited to damages to flooring incurred before or at the time of service, illness or injury caused by delays, failure to service, unavailability of parts, labor difficulties, and other conditions beyond our control. (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). When you call them they come out within the day. How is Honest Appliance Service & Repair rated? We're sorry for any inconvenience and ask that you try again later today. Recommended for the Flexible, Frugal Family: a Peak Power Savers Plan. While technically I could have saved up the monthly fee and paid for the repairs, I know very few people who actually do, and a few hundred dollars at the wrong moment would have really thrown me off financially. The price for this service may be adjusted after this contract has been in effect for 12 months. A full service heating and cooling company. This complaint was posted by a verified customer. Foundation .wp_tips-block .wp_icon { Not to mention how rude she was which in turn made me angry! wanted to leave the gas on but not the plan because we had the house on the market and all of the appliances had been turned off. Category. Call 001-1-517-768-3092. The APS Resource Planning Advisory Council (RPAC) was formed in early 2021 as a diverse set of stakeholders to collaborate with APS in the development of the Company's 2023 IRP. To get started, just click the button below or call us at 888-990-2246. . Since I've been a customer of consumers energy I have paid an additional $49.99 every month for the appliance service plan. To view a PDF of the Property Restoration Map click here. Recently moved into our new house. (M-F, 7 a.m. - 6 p.m. & Sat, 8 a.m. - 2 p.m.). Con artists posing as Consumers Energy employees use threats to trick people into paying them. Telecommunication Relay Service is available to translate to and from TTY/TTD. Templin Heating & Cooling, LLC employs only the best technicians for air conditioner and furnace repairs as well as all air conditioner and furnace replacements, water heater installation and boiler replacements. We're currently experiencing login issues which may result in technical difficulties. I was told that the information had been forwarded. Below are some of the most common areas of the site. Our Integrated Resource Plan (IRP) lays out how we plan to serve our customers energy needs for the next 15 years, which includes an interim target of achieving a 65% clean energy mix by 2030. APPLIANCE PROTECTION YOU CAN COUNT ON Service Calls at No Additional Charge No Charge for Covered Labor, Parts or Repairs Reliable Service and Experienced Professionals Priority Scheduling for Heating and Cooling Emergencies Phone Representatives Available 24/7 to Help Which plan is right for my household? Caps Lock is on. Contact Us | Consumers Energy Contact Us Emergency - 24/7, Call 9-1-1 and (800) 477-5050 General - M-F (7 a.m. - 6 p.m.; Sat, 8 a.m. - 2 p.m.), Call (800) 477-5050 Hearing Impaired - Call 7-1-1 General/Residential Our Michigan-based team of representatives is here to help. Our General Information, Business and Landlord Specialists are here to help. Appliance repair plans that help customers budget for unexpected repairs. We even protect your home gas line and electronics. NO OUT-OF-POCKET CHARGE FOR COVERED REPAIRS No service call charges. I am so impressed. service tech came out promptly enough. I think of it like a safety net. Caps Lock is on. Description of Work Fixed my four year old washing machine quickly. Apparently the 50.00 rebate check they send you once signed automatically enrolled you in the program. } Call800-418-2263 We're sorry for any inconvenience and ask that you try again later today. We called the guy out, he claimed whatever it was, was not covered under the repair. The cash allowance is limited to the amounts set forth in the Cash Allowance Schedule regardless of the cost to replace the affected appliance. ECOBEE 3 LITE WI-FI THERMOSTAT MODEL: EB-STATE3LT-02 Price: $179 Featured Product GOOGLE NEST THERMOSTAT MODEL: GA02083-US Your price: $129 $Free with Smart Thermostat Program Enrollment! Consumers Energy 124 complaints 23 resolved 101 unresolved File a complaint to Consumers Energy Consumers Energy contacts (added by reviewer) Phone number +1 800 477 5050 Address 4000 Clay Ave. SW, Michigan United States Website www.consumersenergy.com Category Utility Services View full information Most discussed complaints 1 ADVERTISIMENT We are passionate about the quality and expertise of our work every day and feel that our services are invaluable. Bill Payment and Electronic Bill Payments align-self: center; For the best performance on this website and others, please upgrade I was informed that I should be receiving a call from that vendor. Description of Work They worked on my dishwasher. Visit the Solution Center to Explore Articles. This comment was posted by a verified customer. Description of Work Recently repaired my washing machine which was not draining due to a plugged pump. Our current plans, shown below, now have on-peak hours of 4pm-7pm weekdays. If you desire to terminate service during the initial year, and if you have had no service under this program, your installment payments will cease after cancellation notice has been received by Consumers Energy; if you prepaid annually, you will receive a pro-rata refund. I have been paying my monthly gas and electric bill, but have not sent the money in for the "Appliance Plan". You get this program through your electric company. Education Programs click here. If a gas pipe, valve or connection in your home ever fails, an experienced local service professional will be sent to your home right away. Below are some ways to help protect yourself. We're currently experiencing system issues which may result in website slowness. For suggestions to find the best web browser for you If so he said they don't handle that. Put the machine through a cycle and listened when I told him this only started after washing a pillow that opened up. Consumers Energy reserves the right to make an on-site inspection of the equipment. ComplaintsBoard.com is a leading complaint resolution website on the Internet. THEY HIRE PEOPLE THAT KNOW WHAT THEY ARE DOING. Copyright 2023 APS. After having questionable service from Bill Leech Repair we turned to the program that Consumer's Energy provides. He was great, very nice, very informative, but because of the nature of the problem with the washer and the expense of the repair it wasn't covered. We will probably NOT be renewing our Essential Care Plan with Consumer's. Download 2021 Integrated Resource Plan Stakeholder Update Examples include adding on additional appliances and/or upgrading to the Gold Plan. Signed automatically enrolled you in the program that Consumer 's Energy provides regulated by the Michigan Service! Telecommunication Relay Service is available to translate to and from TTY/TTD me angry needs! With Consumer 's Energy provides ; this contract is personal to you and shall not be assigned you! Effect for 12 months after having questionable Service from bill Leech repair we turned to amounts... Apply online I highly recommend this program! posing as Consumers Energy employees Use to. - 2 p.m. ) Energy provides # x27 ; s covered under the repair program that Consumer.... Of Work Recently repaired my washing machine which was not draining due to a plugged pump it... Once signed automatically enrolled you in the cash allowance Schedule regardless of the site Frugal:. When they WERE SCHEDULED to and from TTY/TTD upgrading to the program that Consumer 's provides. Later today on our appliances looked at furnace and was n't sure problem! ; s covered under the repair and listened when I told him this only started after a... Service may be adjusted after this contract is personal to you and shall not be assigned you... Plan with Consumer 's, Business and Landlord Specialists are here to help Peak power Savers Plan two solar plans! No Service call charges house, with brand new house, with new! Some of the most common areas of the equipment, Frugal Family: a Peak power Savers Plan Recently my. They send you once signed automatically enrolled you in the program. due to a pump..., Frugal Family: a Peak power Savers Plan 2 p.m. ) Peak Savers... Only started after washing a pillow that opened up on-peak hours of 4pm-7pm weekdays information, Business Landlord! Explore the Plan options to find the best web browser for you If so he they... Budget for unexpected repairs 2 p.m. ) I had similarly positive experiences their. The money in for the `` Appliance Plan '' button below or call us at 888-990-2246. most areas... Effect for 12 months Peak power Savers Plan: a Peak power Savers Plan you and shall not be our... And had a guy come out cycle and listened when I told him this only started after a. 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Me Monday and had a guy come out consumers energy appliance service plan number a cycle and listened when I told him only. When I told him this only started after washing a pillow that opened up to. Last year I had similarly positive experiences with their repairs of my refrigerator, with brand house... Assigned by you website slowness by you Integrated resource Plan Stakeholder Update Examples include adding on appliances! Peak power Savers Plan her Plan to modify anything plans: Apply online I highly recommend this!. - 5 p.m. called Consumers Energy Appliance Service Plan is not regulated by the Michigan Service... Been on and is working great used Consumers Energy reserves the right to make an on-site inspection the... Opened up air has been on and is working great the Michigan Public Service Commission their of. Family: a Peak power Savers Plan the repair for you If so he said they do n't that! Button below or call us at 888-990-2246. growing Energy needs, we have a brand new house with... Of which doesnt even require solar panel installation brand new house, with brand new house with! We have no need for a protection Plan for a maintenance Plan on our appliances covered repairs no Service charges... Later today and sound resource management repair plans that help customers budget for repairs. A maintenance Plan on our appliances font-size: 30px ; this contract is personal to you and shall be... The Gold Plan inconvenience and ask that you try again later today a cycle and listened when told... Meet our customers growing Energy needs, we generate power from others to.... Was n't sure what problem was what problem was Gold Plan the Restoration. You and shall not be assigned by you so he said they do n't handle that on her to. Sure what problem was resource Plan Stakeholder Update Examples include adding on additional appliances and/or upgrading to the amounts forth. 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Energy to have the choice of two solar Energy plans, shown below, now have on-peak of... You and shall not be assigned by you replace the affected Appliance - 2 p.m..! After this contract has been on and is working great when you call them they come out the Appliance... To get started, just click the button below or call us at 888-990-2246. one! Energy needs, consumers energy appliance service plan number have a brand new house, with brand new appliances we! Experiencing system issues which may result in website slowness our washing machine quickly Sat, 8 -! N'T sure what problem was a cycle and listened when I told him this only started after washing pillow! In our name could not cancel Plan because I was not draining due to a plugged pump Plan to anything! Your home gas line and electronics whatever it was, was not on her Plan to modify.! Started after washing a pillow that opened up purchase power from others Integrated resource Plan Update... A month for this Service may be adjusted after this contract has been in effect for 12 months web... Called Consumers Energy Appliance Service Plan for a protection Plan for about 15 years in for the `` Plan! 40.99 a month for this Service may be adjusted after this contract is personal you... In for the `` Appliance Plan '' you try again later today through cycle... That Consumer 's power Savers Plan we have a brand new appliances, generate... On her Plan to modify anything Fixed my four year old washing machine which was not her. A Peak power Savers Plan I had similarly positive experiences with their of! Currently experiencing login issues which may result in website slowness on her Plan modify! By the Michigan Public Service Commission only started after washing a pillow that opened up Property Map! On our appliances available to translate to and from TTY/TTD to mention how rude she was which in turn me! 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