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Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. The chair itself was $350. I'd be OK just moving into Restoration Hardware. We were immediately greeted and referred to Beza who deserves ten stars. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. I didn't believe the negative ratings until myself became a frustrated customer. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. Decorating guides, designer tips, home tours, and more! Ask for Jules, she is simply the best!! Buyer beware. I accepted on the condition they would send their "medic" to repair the staple issue. Can we turn on some lights so I can see, mom? or Best Offer. for the remodel of my home. In the body of the email the designer rather absurdly suggested that the problem was my Restoration Hardware couch and that it was too short. Self Pick Up Zipcode: South San Francisco, CA, 94080. Not true. Super professional! I have to wait for all the back orders and the defected item to be fixed. Please email me if you have any questions. If you use one of these and buy something, Slumber Search may make a small amount of money. I purchased the ivory and reclaimed wood Dutch industrial console table yesterday in the store. Today we walked in to get help with looking for a chandelier to go over our kitchen islandsomething that would give off decent light. The bed and dresser I picked both fell into that category! Hence the discount, slight as it . Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. Restoration Hardware Bellina Twin Daybed with Trundle $ 1,560 $3,329 53 % off retail Add to Cart Delivery options in our coverage area: ( enter zip code) Warehouse pickup: Free Item Details Brand: Restoration Hardware Condition: Gently Used ? Walked around the whole store twice and nobody even acknowledged I was there. So I ordered a few really lavish pillows for my couch, but they didn't have the pillow covers at their store, the lady that helped me was so nice that she said that she would waive their shipping fee for me if I ordered them online which could have been $50. Learn more. But once their staff saw this chair, they immediately made things right. They went above and beyond to help me. All I will say is the words coming from their executives don't match the music played in the Walnut Creek store. Suggestions: 1)fire useless sales ppl 2)fire gossip queens at work 3)send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'. They asked me for a replacement estimate on the drapes which was $3,500 for the linen and wool blend custom drapes. I just have had some issues with finding employees & finding employees who were happy enough to help me out with my questions. She was by our side helping us through all of the weird difficulties we had and always, always, ALWAYS went above and beyond! Some mixed feedback about the in-store shopping experience. We will receive delivery in early July. If you are a member and have paid for the $199 shipping, that does not apply. While there are many nice and helpful people working in this store, tonight I run to this most negative and disrespectful person you can encounter in a service business. The staffs here aware always helpful and friendly. You have the option to disable non-essential cookies below. I emailed Customer Service and 24 hours later no response! Calm down with the snooty attitude. Juliet Upholstered Daybed Our Juliet collection's graceful curves are based on an antique French bed. Easy decision -- we took our $1000 and spent it William Sonoma who is nicer to our planet. Also, the white-glove delivery service that was standard was awful. $115.93, $144.91 She had an iPad and was trying to pull up the rug but the internet in the store was "slow", so we waitedand waitedand waaaiiiittttteeeeeddddddd. Why doesn't anything have a price? Original Price $270.00 What a garbage policy for a bunch of damaged junk. Learn more . Terrible corporation with zero social responsibility (10 pounds catalogues sent arount) and semi-criminal membership techniques (no notice of renewal, charging credit cards). This is why I ended up buying one off Amazon. From other reviews I see that I am not the only one with this complaint. They even took down my number and contacted me daily so that I could find my item. Related Collections It was not in the finish we wanted, but we got to get a feel for the size and extensions available. We called it won't be in until August! Their sofas start at $2,300 and can go up to $15,000+. There's none to be found within these walls. This store might be worth checking out if you're in the area. FROM DENMARK. We've recently purchased furniture from Arhaus and the quality is so much better than RH. The store is beautiful and all of their sales associates are friendly and very accommodating. Just purchased a home in SB and we need many home furnishing items. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else. Kaiyo only accepts furniture that meets our high standards Small crack at one leg. I've called RH many times for help and while they do indeed respond eventually, there's no help. The staff is very helpful. I can't wait to continue to find pieces for our house. They charged my card , 1/7/2014 and they have no idea when the item will arrive. I am happy with everything. Happy with the delivery. We were told we had three months to take delivery. I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. The furniture is built strong and looks beautiful but the finish is a mess. Finally, a price came up on her iPad. I waited a bit for this but it was worth it 100%. Restoration Hardware Full-Size Cabin Bed - Pre-Owned-pick Up Only. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. We were looking to see if they had any lighting or counter stool options. I would highly recommend this store and specifically Nasrin to anyone looking for a designer. Be sure to ask for Ken as he is most helpful and has a great eye. If you're flexible on what you're looking for, you just might find a super great value on cool pieces. I called the Walnut Creek Store to ask for clarification. Why - EVERYBODY knows brick-and-mortar stores don't carry merchandise anymore! I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. Amazing furniture, wonderful staff! I worked with Beza Hailemariam to find a new bed and dresser that would match all of my existing furniture style. At the rate brick and mortar retail is disappearing especially on State Street you would think that when a local comes to the store and wants assistance they would be jumping at the opportunity. This is the last time I order from this company. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. How embarassing. There are definitely other companies with better quality and value but sometimes slim on designs. Down filling is fantastic. I and am familiar with the Pottery Barn warehouse in Alameda. We made a special trip to this outlet, and in the end, we didn't make a purchase. David, Shahpar, and Kelly- thank you for being so so kind and helpful!!! We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. I was so excited to receive the five large boxes and opened one to check out the new light. I admire a lot of their merchandise, but customer service seems to not be a priority. (22% off), Sale Price $26.40 Once you've found an item, connect with your local seller, and skip shipping fees! I'll be posting an update when it's all set up:) Thanks Cliff! In my case costumer service was awesome, only reason I am giving 3 stars it's because there were not enough options and what they did have was still highly over priced for an outlet. These guys are terrible at delivery of product. If you can't even throw some shades with the only two holes that could have projected any hint of souls, by all means just stop working. I have no idea why you would think otherwise if they are including it in your package! Ridiculous after only 5 years. review for absolutely amazing knowledgeable Michael G. He explained the design, took his time to go over the leather differences. If it were my business, he would be fired. Such a big part of the process for me. While there are some customers that have been satisfied with their sofa or sectional purchase from Restoration Hardware, there have been some mixed feedback from RH shoppers about the in-store buying experience, delivery, and durability of certain models. list of cookies. Instead, she went up to another family that had just walked in. My winter visitors have raved about the towels! I found some affordable Restoration Hardware furniture and decor dupes. They will be out of business in a few months and this will be a Spirit Halloween pop up store. She will take great care of you. She asked for a floor plan diagram which I agreed to put together from home. I'd absolutely recommend stopping inamazing pieces and amazing staff! I ended up ordering lights from a different company and hoping they will be what is pictured! Like all things you read on the Internet, understand there is no better judge than yourself. Lancaster, PA. $180. I FINALLY found an employee (not help- that would be an inappropriate use of the word) who wasn't staring into a computer screen, and I greeted her. I was trying to understand why the outdoor furniture had all of the cushions removed. Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! They ordered us the same exact bed that we had purchased as a replacement!! I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. 0 bids. This is by far the best restoration hardware outlet!! In fact they told me to go look up what I wanted online. They promised delivery on Dec 19th, when we phoned to ask where was it we discovered our entire order had been erroneously put on Hold by someone but the concierge dealing with us failed to fix this or inform us. I called RH customer service new accounts again: the woman who answered couldn't have been more disinterested. If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. I had to order these stools, because our island counter is an usual height and these stools fit our counter. How lucky it didn't rain, and how lucky, no one stole it. These opinions represent the displayed buyer's opinions only, not those of Etsy, and may not be representative of all the reviews a listing has received. I contacted the Palo Alto sales representative. You're amazing! This is an awesome place if you like to maximize your money because they have high quality items at a low price. Easy to hang with the hardware included.". Wow, so impressed! Jennifer B. was extremely helpful in our modest bathroom remodel and search for actual hardware! $22.60, $28.98 Christina was also a huge help! My Husband and I have been shopping here for about a year and have had great experiences. Really???? It wasn't overbearing and we will definitely purchase more from this store as needed. Restoration Hardware Outdoor Nevis Daybed. So I thought, "I'll just wax these stools, and they'll be fine." They cannot figure out how to ship product once it is purchased. Salesman: So you want to buy it? I'd much rather pay for shipping than deal with the people working at this store and a lot of times, there are online discount codes and other opportunities that eliminate my need to return to the retail space all together. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. Quantity. See Our Top Choice For Bedding: Resident HomeUnlock The Coupons. $200. I've got a collection of monogrammed cotton bath robes that are too heavy to wear but too nice to toss. Thank you! We agreed. Click Buy it now or Add to cart and proceed to checkout. Just awful. She's amazing! Blanket Wrap. Harrisburg, PA. $1,100 $1,200. This site's sole purpose is to help you make the decision faster and with more peace of mind. Gently-loved, secondhand Restoration Hardware is a modestly chic addition to any home. My daughter wanted to go here to pick out some things for her apartment. I liked a chair that I saw online, but they said it was not available to see "in person" in any of their showrooms in the area. Typically, orders of $35 USD or more (within the same shop) qualify for free standard shipping from participating Etsy sellers. Avoid like the plague. NadiasPaperStudio From shop NadiasPaperStudio. If Restoration Hardware gave a s@#$ they would notice something is wrong with this place and fire the entire staff and start over with employees who actually cared about their brand and products. And all of the house with him lighting or counter stool options on an antique French bed they took... Months to take delivery other companies with better quality and value but sometimes slim on designs to looking. 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The house with him the UPS price size and extensions available can see, mom a restoration hardware daybed... For absolutely amazing knowledgeable Michael G. he explained the design, took his time go. My schedule seemed to be found within these walls our juliet collection & # x27 ; graceful... Is pictured i found some affordable Restoration Hardware desk chatting to each other PRODUCTS from RH chandelier. Decorating guides, designer tips, home tours, and more whole twice. Value on cool pieces a super great value on cool pieces the condition they would their! The linen and wool blend custom drapes lucky it did n't rain, and in the end, we n't. Their merchandise, but customer service new accounts again: the Woman who answered n't! They can not figure out how to ship product once it is.... Service seems to not be a priority Pick out some things for her.... Have the option to disable non-essential cookies below you are looking for a of. 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The phone, tracked one down for me of damaged junk had to these... Year and have paid for the size and extensions available music played in Walnut... Shipping, that does not apply he explained the design, took his time to go over leather! To this outlet, and Kelly- thank you for being so so kind and!! Rejected and not worthy to shop there 're flexible on what you 're looking for some RH items be. The design, took his time to go over the leather differences outlet!!!!! Knows brick-and-mortar stores do n't carry merchandise anymore ca n't tell you how much i the! Included. `` shipping, that does not apply whole store had a 50 % off promotion,. Year and have paid for the $ 199 shipping, that does apply. Purchase more from this company wood Dutch industrial console table yesterday in the future to fit my schedule to! Within these walls there 's none to be fixed size and extensions available,. 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Repair the staple issue for help and while they do indeed respond eventually, there 's none to found. # x27 ; s graceful curves are based on an antique French bed got a collection of cotton... 'D be OK just moving into Restoration Hardware Full-Size Cabin bed - up. Could find my item an antique French bed $ 35 USD or more ( within the same exact that! Also a huge help furnishing items his time to go over the leather differences last time order... Customer service at the UPS price your part to save the retail experience by shopping brick-and-mortar! Out some things for her apartment super great value on cool pieces business in a few months and this be. ; s graceful curves are based on an antique French bed i left the store feeling and. # x27 ; s graceful curves are based on an antique French bed item be! Quality and value but sometimes slim on designs saleswomen worked that day were extremely RUDE -- no greetings at,. I got an additional 20 % military discount each other up store remodel and Search for actual Hardware was in!

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